Malaysia landscape
Jawatan kerja
dreamcareerbuilder.com

Financial Account

Sapphire BPO Disiarkan: 24 Hari
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Huraian:
  • Handling Calls: Answer incoming calls or make outbound calls to address customer inquiries, provide support, or handle sales.

  • Providing Information: Offer accurate and clear information about products, services, policies, or procedures.

  • Resolving Issues: Address customer problems or complaints by finding solutions or escalating issues to higher-level support when necessary.

  • Documentation: Record details of interactions and transactions, including inquiries, complaints, or comments, and document actions taken.

  • Following Scripts: Adhere to company scripts or guidelines to ensure consistency in responses and maintain service quality.

  • Upselling/Cross-Selling: In sales-oriented call centers, identify opportunities to upsell or cross-sell products and services.

  • Maintaining Records: Update and maintain accurate customer records and information.

  • Meeting Targets: Achieve performance metrics such as call handling times, customer satisfaction scores, and sales goals.

  • Maintaining Professionalism: Provide courteous and professional service to all customers, maintaining a positive attitude even in challenging situations.

  • Adapting to Changes: Stay updated on changes in company policies, products, and services to provide accurate information and support.


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