Malaysia landscape
Jawatan kerja
dreamcareerbuilder.com

Call Center Agent | Blended Account

Sapphire BPO Disiarkan: 24 Hari
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Huraian:
  • Customer Interaction: Handle inbound and outbound calls, emails, chats, and other forms of communication in a professional and courteous manner.

  • Issue Resolution: Address customer inquiries, complaints, and issues by providing accurate information and solutions in a timely manner.

  • Information Management: Accurately document customer interactions, including details of inquiries, actions taken, and resolutions provided in the company’s CRM or other relevant systems.

  • Product/Service Knowledge: Maintain a comprehensive understanding of the company’s products or services to provide informed and effective support.

  • Quality Assurance: Follow established procedures and guidelines to ensure consistent and high-quality service delivery.

  • Customer Feedback: Gather and record customer feedback to identify trends and areas for improvement.

  • Team Collaboration: Work closely with team members and supervisors to achieve performance goals and contribute to a positive team environment.

  • Compliance: Adhere to company policies, procedures, and relevant regulations to ensure compliance and protect customer data.


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