Call Center Agent | Blended Account

Customer Interaction: Handle inbound and outbound calls, emails, chats, and other forms of communication in a professional and courteous manner.

Issue Resolution: Address customer inquiries, complaints, and issues by providing accurate information and solutions in a timely manner.

Information Management: Accurately document customer interactions, including details of inquiries, actions taken, and resolutions provided in the company’s CRM or other relevant systems.

Product/Service Knowledge: Maintain a comprehensive understanding of the company’s products or services to provide informed and effective support.

Quality Assurance: Follow established procedures and guidelines to ensure consistent and high-quality service delivery.

Customer Feedback: Gather and record customer feedback to identify trends and areas for improvement.

Team Collaboration: Work closely with team members and supervisors to achieve performance goals and contribute to a positive team environment.

Compliance: Adhere to company policies, procedures, and relevant regulations to ensure compliance and protect customer data.