Call Center Agent- Voice Account Hiring

• Answers phone calls and provides important information/ assistance to clients.

• Checks mail, fax and internet mail to provide customer assistance.

• Manages computer/on-line guidelines for the purpose of responding to customer queries..

• Communicates with customer on the phone or using written correspondence to take care of concerns.

• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.

• Follows escalation procedures as needed.

• Completes, processes and maintains applicable paperwork and records.

• Realizing the customers’ requirements as a result of effective listening and questioning skills

Shifting
Office Work

REQUIREMENT
Fresher
High School Graduate (Old curriculum) / ALS Graduate

- Good Communication Skills
- Can work onsite


BENEFITS:
Paid Time Off

 HMO Plus 2 Dependents

Paid Trainings
13th Month Pay

 Company Sponsored Trips or Retreats

 Government Mandated Benefits